🎯 Your mission (and believe us, it's far from trivial)
At Ecofrost, we're not just looking for someone to ‘manage customer feedback’.
We want a professional who can turn problems into opportunities, and data into actions that make a difference.
In short: you're the link between the field, customers and sales performance. That's all there is to it 💪
👉 You'll be the boss of customer feedback (in 360° mode)
At Ecofrost, we're not just looking for someone to ‘manage customer feedback’.
We want a professional who can turn problems into opportunities, and data into actions that make a difference.
In short: you're the link between the field, customers and sales performance. That's all there is to it 💪
👉 You'll be the boss of customer feedback (in 360° mode)
- You'll be the first point of contact for our business customers in Belgium and abroad.
- You'll analyse, you'll ask questions, you'll scratch the surface: where did things go wrong?
- You don't hide behind e-mails: you pick up the phone, you talk, you reassure, you build.
- You propose concrete, win-win solutions, linked to production, sales or quality.
- You encode, you detect trends, you suggest ideas for improvement, in short: you get things moving.
👉 You're our sales radar 🛰️
- You monitor the performance of our agents and traders: who's doing well? Who needs a little boost?
- You'll make sure our rates are up to date, clear and attractive to our customers.
- You'll help to ensure that our sales service is top-notch: fast, structured and always customer-focused.
- You'll work with us to attract new customers and keep the nuggets we already have.
💡 This job is for you if...
- You have a Master's degree in management, business or marketing (or equivalent).
- You're structured, analytical, but also connected to the field with commercial flair.
- You're at ease with people - and not just by email 😉
- You speak French and English like a boss (other languages? We say YES!).
- You've mastered Excel and you're not afraid of new tools.
- You've already got your feet wet in the world of customer service, quality or sales (internship included = validated ✅).
💥 Why join Ecofrost?
- A job based in Peruwelz, but with a global impact.
- A young, ambitious and extremely caring team.
- A family business on a human scale... but with a real vision of growth.
- Autonomy, career prospects and confidence.
- A professional but relaxed atmosphere, where we work seriously but never take ourselves (too) seriously.
- An attractive salary package that rewards your commitment and talent.
📩 Recognise yourself?
Send your CV to hr@ecofrost.be. We can't wait to find out what you can bring to our team! 💚